Return and Exchange Policy – Perthpurc.net
At Perthpurc.net, we take pride in offering natural wooden toys that are safe and enjoyable for children. If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure your experience with us is seamless and worry-free.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- A valid proof of purchase, such as an order confirmation or receipt, is required.
Non-Returnable Items:
- Customized or personalized wooden toys
- Clearance or final sale items
- Products that show signs of use, damage, or tampering
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer support team via [email protected] or call (717) 938-9991 to request a return authorization.
- Package the Item: Ensure the product is packed securely in its original packaging, including all components and accessories.
- Ship the Item: We will provide a prepaid return shipping label for eligible returns. Drop the package at your nearest shipping location.
3. Return Window
Returns must be made within 30 days from the date of delivery. After this period, we are unable to process returns or exchanges.
4. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. Approved refunds will be processed within 5-7 business days and will be issued to your original payment method. Please note that original shipping fees are non-refundable.
Partial Refunds:
Partial refunds may be granted under certain conditions:
- Items returned after the 30-day return window
- Products that show signs of use or damage
- Missing parts or components not due to our error
5. Exchanges
If you wish to exchange an item for a different size, style, or product, please follow the return process. Once the return is processed, you can place a new order for your desired item.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at [email protected] or call (717) 938-9991. We will arrange for a replacement or a full refund, including shipping costs, at no additional charge.
7. Contact Us
If you have any questions or need assistance with your return or exchange, feel free to reach out to our customer service team:
- Email: [email protected]
- Phone: (717) 938-9991
- Address: 9200 Pritchard Pl, New Orleans, LA 70118-1742, USA
Our customer service hours are Monday to Friday, 8 AM – 5 PM.